Superannuation Payment Process
On the chosen superannuation payment date (Superannuation > Superannuation Options), CloudPayroll sends a message to SuperChoice to debit the employer’s bank account. This process happens automatically at 2am (AEST).
On the Superannuation > Superannuation Payments screen, you will see this new transaction as debiting.
If you go to Superannuation > History, the Payment Status will change from Open to Debiting once the debiting process has started.
After about 6 days, the debiting status on both the Superannuation > Superannuation Payments and the Superannuation > History will update from Debiting to Paid.
Payment Exception Scenarios
Debit Failed
This is most likely due to one of two reasons.
- Insufficient funds in the superannuation bank account
- Incorrect bank details
Superannuation > Superannuation Payments
Superannuation > History
Refund
After a period of time, superannuation funds may refund some contributions. This time varies depending on the super funds response time. The Superannuation Contact will receive an email from CloudPayroll about any refunds, when they happen. If you go to the Superannuation Payments screen, you will see who the refund is for and action as required. These error messages come straight from the employees super fund, so some messaging may not always be clear, so please reach out to CloudPayroll whilst we work through improving messaging. Once you have corrected the employees super details, please review the SuperChoice One-Off Payments instructions to process this payment.
Validation Failed
Some transactions or funds may fail validation. This could be due to the APRA fund becoming inactive or an SMSF that has not been set up in SuperChoice by CloudPayroll.
Warnings
Some transactions may be processed and paid successfully, but come back with a warning. These warnings could be about a member number that is incorrect or has changed, or an ESA for a SMSF that is incorrect.
Client Managed
If you want to manage a certain payment yourself, CloudPayroll can mark these payments as Client Managed, so they are excluded from this automated debiting process. Any unpaid transaction older than 6 months will automatically be changed to Client Managed.
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