Reset Two-Factor Authentication for a User

Reset Two-Factor Authentication for a User

This article is for Paymasters, Primary Group users, Primary Partner users and Primary Affiliate users.

Note: If 2FA is compulsory for a user, and they need to change their existing 2FA setup, they must reset their 2FA. See Disable or reset two-factor authentication and Disable or reset two-factor authentication in the Kiosk on a smartphone.

Resetting 2FA essentially means removing the 2FA from the CloudPayroll account, and then setting it up again either while the user is logged into CloudPayroll, or the next time the user logs into CloudPayroll.

A user cannot reset their own 2FA if they are unable to log into CloudPayroll.

In this instance, you will need to remove 2FA from their account on their behalf. The user will be required to set up their 2FA the next time they login.

Note: If 2FA is optional for a user, you will disable two-factor authentication for a user.

This article covers:

 Reset 2FA for an Organisation User

A Paymaster can reset 2FA for an Organisation user.

  1. Go to Setup > Users.
  2. Select either:
    • the user's hyperlink, or
    • the Pencil icon for that user.
  3. Select the Two Factor Authentication sub-menu.
  4. Select Reset.
    The Confirm Reset Two Factor Authentication Message displays.
  5. Select Confirm.
    A success message displays confirming 2FA has been reset for the user.

Note: The user can now log into CloudPayroll again and set up 2FA as part of the login process.

Note: If a Paymaster requires their 2FA to be reset, and there is no other Paymaster available to reset 2FA on their behalf, the Paymaster should contact the CloudPayroll Helpdesk.

Reset 2FA for a Kiosk User

A Paymaster can reset 2FA for a Kiosk user.

  1. Go to People > View People.
  2. Select the person whose account you need to remove 2FA from.
  3. In the Personal Details page, below the sub-menus, select Reset 2FA.
    The Confirm Reset Two Factor Authentication Message displays.
  4. Select Confirm.
    A success message displays confirming 2FA has been reset for the user.

 Note: The user can now log into their Kiosk again and set up 2FA as part of the login process.

Reset 2FA for a Group, Partner or Affiliate User

A Primary Group, Partner or Affiliate user can reset 2FA for a Group, Partner or Affiliate user.

  1. Select the Users tab.
  2. Select either:
    • the user's hyperlink, or
    • the Pencil icon for that user.
  3. Select the Two Factor Authentication sub-menu.
  4. Select Reset.
    The Confirm Reset Two Factor Authentication Message displays.
  5. Select Confirm.
    A success message displays confirming 2FA has been reset for the user.

Note: The user can now log into CloudPayroll again and set up 2FA as part of the login process.

Note: If a Primary Group, Partner or Affiliate user requires their 2FA reset, the Primary Group, Partner or Affiliate user should contact the CloudPayroll Helpdesk.

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