Disable or Reset Two-Factor Authentication

Disable or Reset Two-Factor Authentication

Note: Use these instructions to disable or reset two-factor authentication if you do not access the Kiosk via smartphone.

If you access the Kiosk using a smartphone, see disable or reset two-factor authentication in the Kiosk on a smartphone.

If you are unable to log into CloudPayroll, you will need to contact your employer to ask your employer to remove your 2FA on your behalf.

You will have the choice to disable or reset your 2FA depending on whether 2FA is compulsory for you as a user or not. If 2FA is not compulsory, you can disable your 2FA. If 2FA is compulsory, you must reset it.

You may want to disable or reset your two-factor authentication, for example, if you choose to turn 2FA off, or you think your device that has your authenticator app, has been compromised.

In both the case of disabling or resetting 2FA, you are removing the 2FA from your user account. The only difference with 2FA being compulsory is, the next time you log into CloudPayroll, you will be required to set up your 2FA again.

This article covers:

Disable Your Two-Factor Authentication

Note: You must be logged into CloudPayroll in order to disable your two-factor authentication.

Note: If you are unable to log into CloudPayroll, you will need to contact your employer to ask your employer to disable your 2FA on your behalf.

  1. In CloudPayroll, select your Username hyperlink at the top right of the page (next to Logout).
    The Preferences sub-menu of your profile displays.
  2. Select the Two Factor Authentication sub-menu.
  3. Select Disable.
    The Confirm Disable Two Factor Authentication Message displays.
  4. Select Confirm.
    A success message displays confirming 2FA has been disabled.

Note: You can now set up two-factor authentication again, if required.

Reset Your Two-Factor Authentication

Note: You must be logged into CloudPayroll in order to reset your two-factor authentication.

Note: If you are unable to log into CloudPayroll, you will need to contact your employer to ask your employer to reset your 2FA on your behalf.

  1. In CloudPayroll, select your Username hyperlink at the top right of the page (next to Logout).
    The Preferences sub-menu of your profile displays.
  2. Select the Two Factor Authentication sub-menu.
  3. Select Reset.
    The Confirm Reset Two Factor Authentication Message displays.
  4. Select Confirm.
    A success message displays confirming 2FA has been disabled.

Note: You can now set up two-factor authentication again. If you logout prior to setting up your 2FA again, the next time you log into CloudPayroll, you will be required to setup 2FA.