Helpdesk Support

Helpdesk Support

Note: Before contacting the Helpdesk, check the CloudPayroll Help menu. It should answer most of your questions.

Our free Helpdesk offers email or phone support and is staffed from 8.00 am to 5.30 pm Monday to Friday (AEST), excluding public holidays.

Email

Emailing the Helpdesk is easy, and we will reply within four working hours:

help@cloudpayroll.com.au

Phone

If you have an URGENT problem in business hours, please phone us, especially if it is stopping you getting a pay out on time. We provide an immediate response to 'payroll critical' enquiries.

You must have your organisation's 5-digit ID ready.

Australia Wide

+61 3 9670 0422
+61 2 9042 2689

    • Related Articles

    • Emergency After Hours Support

      CloudPayroll Pty Ltd operates a cost effective after hours Helpdesk for urgent matters. Rates for after-hours service are as follows: Minimum Charge: $75.00 plus GST If you need to phone for after-hours support please first log in to your account, ...

    • Itemised Deductions

      Contents Introduction Deductions Example of a Child Support Deduction Introduction The fees and workplace giving items are identified discretely to enable them to be pre-filled in the IITR. Additionally, payers may vary withholding arrangements for ...

    • Add an Employee

      To add a new employee to the organisation, select People > Add Person. Enter the employee's First Name and Surname, ID (optional) and Work State. Select Continue. You will be taken to a new page where you can enter additional details about the ...

    • Re-establish CloudPayroll to Xero Accounting

      If you are experiencing issues with the CloudPayroll to Xero Interface you may need to disconnect and re-establish the connection in Xero. In CloudPayroll To reconnect to Xero: Setup > Interfaces > status is OFF display is Enable. Select > Enable. ...

    • Paying your Employees

      Manually enter the amounts into your bank via EFT Payment Go to Reports > Payroll > Schedule - Bank Pays The bank schedule will show the employees names, bank details and their take home pay, which is downloadable in excel. Pay employees using Bank ...